Answer everyone,
before they have to look.
We take what you already have and turn it into something people can just ask in any language.
Google AI Accelerated Startup
Every answer is an opportunity.
The answer already exists in your material. Alias makes sure it's never missed.
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Branded, media-rich and interactive to help you find your voice.
Every guide is white-labelled to its brand, with media-rich replies and third-party integrations behind it. Pick one and ask it anything.
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Currently in development. Register your interest if you would like to build this one with us.
Bring your guide to life.
The same guide, with a face. Premium 2D and 3D avatars that react to what they are saying, so a fast answer also feels like a warm one.
Managed end to end and ongoing.
We take your existing material.
Website, documents, manuals, even your CRM or databases.
We build and test the guide.
Usually a few days.
We deploy it.
Added to your existing website, or shared as a single link.
We run it.
Human contact, tech support and a live dashboard. You manage nothing.
The safest place for data is nowhere.
Anonymity and privacy by default. We never ask for personal data we don’t need, and never share anything without asking first.
Find out what everyone is asking.
Every anonymous conversation is a question someone thought was worth asking. The dashboard turns them into topics, languages, sentiment and the gaps in your material.
The page our product replaces.
Anything else, ask the guide at the top of the page. It answers from the same material.
What is Alias?
A conversational AI guide built from your own website, documents and manuals, so people can ask a question instead of hunting for the answer. We build it, deploy it and run it.
How is this different from a chatbot?
A chatbot follows a script with fixed buttons. An Alias guide understands the actual question and answers from your real content, in any language, with no decision tree behind it.
What do you need from us?
Whatever you already have. Your website, FAQs, operations manuals, policy documents. You do not rewrite anything into a knowledge base first.
How long until it is live?
Usually days. We build it, test it, then deploy it as a widget on your existing site or as a single shareable link. No engineering work on your side.
Do visitors need an app or a login?
No. Alias guides are anonymous by default. No account, no download, no email address before someone gets an answer.
What languages does it answer in?
Over 150, whichever one the visitor types in. You maintain one set of content, not a version per language.
What happens when it does not know?
It says so rather than guessing, and points the person to you. You see every unanswered question, which tells you what your material is missing.
Is this an alternative to Chatbase or Intercom?
Yes, for businesses that would rather not run the thing themselves. Those are self-serve tools you build and maintain. Alias is the managed version of the same idea.
Do we have to manage it?
No. We build it, monitor it, keep it current and report on it. You get the outcome without taking on another tool.
What happens to the conversations?
Logs are anonymous and kept three months by default, then deleted. They are never used to train foundation models, and you can ask us to delete them sooner.
Privacy Policy
Effective date: 3 August 2026 · Last updated: 3 August 2026
Alias builds and manages conversational AI guides. Businesses use us to turn the material they already have, websites, documents, manuals and procedures, into something people can ask questions of. If you use one of our guides, run one as a client, or visit our website, this policy explains what we collect, why, and what you can do about it.
In plain terms.
We collect only what we need to deliver the service, keep it secure, and improve it.
Our guides are anonymous by default. People do not need to log in, create an account, or identify themselves to ask a question.
We do not sell personal data.
We do not use client content or end-user conversations to train foundation AI models.
We use established AI model providers as sub-processors and list them publicly.
You can access, correct, delete, or export your data. Contact our Data Protection Officer at dpo@alias.cm.
The sections below cover the detail. This policy covers how we handle personal data. For terms governing your use of the Service, see our Terms of Service at alias.cm/terms. For terms specific to AI-generated outputs and acceptable use, see our AI Terms at alias.cm/ai-terms.
Alias Virtual Technologies Pte. Ltd. (UEN 202428802H, "Alias", "we", "our", "us") is a company incorporated in Singapore. We operate the Alias platform, our website at alias.cm, and the conversational AI guides that clients deploy through us (together, the "Service").
For the purposes of applicable data protection law, we act as:
A data controller for information we collect directly, such as website visitors, client administrators, marketing contacts, and prospects.
A data processor for personal data processed on behalf of our clients when end users interact with guides deployed by those clients. In that flow, our client is the data controller. The terms of our service agreement and any separate Data Processing Agreement (DPA) govern that relationship.
Our Data Protection Officer can be reached at dpo@alias.cm.
This policy applies to three categories of people.
Clients and client administrators
Individuals and organisations that engage us to build, configure and deploy guides.
End users
People who interact with a guide that an Alias client has deployed. This includes members of the public visiting a client’s website, and a client’s own staff using an internal guide built from their operating materials.
Website visitors and prospects
People who visit alias.cm, subscribe to our updates, contact us, or engage with our marketing.
This policy does not cover data we collect from employees, contractors, or job applicants, which is handled separately.
3.1 From clients and client administrators
Account information: name, business email, role, company name, and configuration settings.
Billing and payment details: handled by our payment provider. We receive transaction records, not full card numbers.
Client content: materials you provide or link to so we can build your guide, including webpages, documents, FAQs, manuals, procedures, schedules, brand assets and media.
Platform usage data: how you use the Alias platform, including logins, feature interactions and configuration changes.
Support communications: messages, tickets, and recordings of support calls where disclosed.
3.2 From end users of deployed guides
Our guides are anonymous by default. No login, account, app install or identification is required to ask a question. We do not require an end user to provide any personal information in order to receive an answer.
Conversation content: the questions, answers and inputs exchanged during a session.
Session metadata: timestamps, language detected, device type, approximate location (country or region derived from IP), and a session identifier.
Contact details you choose to provide: some clients enable actions such as making an enquiry, booking or sign-up. Where that is enabled, and only where you choose to proceed with such an action, you may be asked for information needed to complete it, for example a name and email address. This is always volunteered by you at the point of the action. It is never a condition of using the guide, and the guide will continue to answer questions if you decline.
Technical logs: IP address, browser type, referrer URL, and cookies as set out in Section 11.
We do not use cameras, microphones or facial tracking to animate avatars or to identify users. Where a guide uses a synthetic voice or animated avatar, it is generated from the text of the response, not from any live input from you.
3.3 From website visitors and prospects
Contact information you submit through forms or subscriptions.
Technical and analytics data about your visit, including pages viewed, time on page, and referring source.
Cookies and similar technologies as set out in Section 11.
4.1 Purposes
We use data to deliver the Service, including building guides from client content and serving end-user conversations. Maintain security, prevent abuse, detect fraud and respond to incidents. Provide customer support. Process payments and manage contracts. Improve the Service, including diagnosing faults, refining retrieval quality and understanding feature usage in aggregate. Communicate with you about the Service, including operational notices and, with your consent where required, marketing. Comply with legal obligations.
4.2 Legal bases (EU, UK and equivalent regimes)
Where the GDPR or a similar regime applies, we rely on:
Contractual necessity for provisioning and delivering the Service to clients, and processing end-user interactions on their behalf.
Legitimate interests for security, fraud prevention, Service improvement and limited direct marketing to existing clients. Our balancing assessments are available on request.
Consent for non-essential cookies, marketing emails to new prospects, and any processing not covered by another basis.
Legal obligation for tax, accounting and regulatory responses.
Where Singapore’s PDPA applies, we rely on consent, deemed consent by notification, or the legitimate interests exception as appropriate.
This section matters. If you are evaluating Alias for enterprise use, read it first.
5.1 Our model providers
Alias uses third-party large language model providers to generate responses, and third-party speech synthesis providers where a guide uses voice. Our current sub-processor list is at alias.cm/legal/sub-processors and is updated as our stack changes.
5.2 What we do not do
We do not use client content or end-user conversations to train foundation AI models. We do not permit our model providers to use the content of client prompts, client-provided materials or end-user interactions for their own model training, and we contractually require them to exclude such content from training under their enterprise APIs.
5.3 What we do
We use aggregated and anonymised usage signals, for example question categories, retrieval success rates and latency, to evaluate and improve our own retrieval, ranking and orchestration logic. These signals do not identify individuals.
Clients can request that their conversation logs be deleted from our systems in line with Section 9.
5.4 You are talking to an AI
Alias guides are AI systems. We design and require our clients to deploy them so that it is clear and obvious to any person, at the point of interaction, that they are interacting with an AI system and not a human being. This disclosure is not hidden, and it does not depend on a person asking.
Where a guide produces synthetic audio or animated video output, that output is machine-readable marked as artificially generated where technically feasible, in line with applicable standards.
This reflects our obligations under Article 50 of Regulation (EU) 2024/1689 (the EU AI Act), which applies from 2 August 2026 to providers and deployers of AI systems whose output reaches users in the European Union, and equivalent transparency requirements in other jurisdictions.
5.5 Automated processing and decisions
Alias guides generate responses through automated processing. These responses are informational. They do not, on their own, make decisions that produce legal effects or similarly significant effects on you.
Where a guide triggers an action, for example an enquiry or a booking, that action is passed to a system or a person operated by our client, who determines the outcome.
Where a client configures a guide in a way that substantially informs a decision significantly affecting an individual, our service agreement requires the client to disclose that use to affected individuals, and to remain the decision maker.
5.6 Related terms
Terms governing the use of AI-generated outputs, accuracy and acceptable use are set out in our AI Terms at alias.cm/ai-terms.
Guides answer from the material a client provides. They can be wrong, incomplete or out of date, particularly where the underlying material is. Answers are not professional, legal, financial or medical advice.
Where a guide cannot answer, it says so and, where the client has configured one, offers a route to a person.
Alias operates globally. Personal data may be processed in Singapore, Australia, the United States, the European Economic Area, the United Kingdom, Japan and Korea.
Where data is transferred from a jurisdiction with restrictions on cross-border transfers:
From the EEA or UK: we rely on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision. Where relevant, we have conducted transfer impact assessments.
From Singapore: we comply with the PDPA’s Transfer Limitation Obligation, including ensuring recipients provide a comparable standard of protection.
From other jurisdictions: we apply equivalent contractual or technical safeguards.
A copy of our transfer safeguards is available on request from dpo@alias.cm.
We keep personal data only as long as needed for the purposes in Section 4.
Where we are required to retain data for longer, for example to resolve a dispute or meet a legal obligation, we will.
Depending on where you live, you have the following rights over your personal data. Access a copy of the data we hold about you. Correction of inaccurate or incomplete data. Deletion in certain circumstances. Restriction of processing. Objection to processing based on legitimate interests or direct marketing. Portability in a structured, machine-readable format. Withdraw consent where processing is based on consent. Lodge a complaint with your local data protection authority.
10.1 How to exercise your rights
If you are a client or client administrator, contact dpo@alias.cm.
If you are an end user of a guide, the client who deployed that guide is your primary point of contact. You can also contact us at dpo@alias.cm and we will route your request appropriately.
We may need to verify your identity before acting on a request. We will respond within the time frame required by applicable law, typically 30 days.
10.2 No retaliation
We will not deny, charge different prices for, or provide a different level of service because you exercised your rights.
We use administrative, technical and organisational safeguards to protect personal data. These include encryption in transit and at rest, access controls, logging, vendor risk management and regular security reviews.
No system is perfectly secure. If we become aware of a personal data breach affecting you, we will notify affected parties and, where required, the relevant supervisory authority within 72 hours under the GDPR, or within 3 calendar days of establishing that the breach is notifiable under Singapore’s PDPA.
You are responsible for keeping your account credentials confidential and notifying us promptly of any suspected compromise.
The Alias platform is not directed at children. We do not knowingly collect personal data from children under 13.
Alias guides are sometimes deployed in contexts where minors may be present, for example public venues, events and education. Clients are responsible for ensuring their deployment is appropriate for the expected audience and for implementing age gating where required. Our service agreement requires this.
If we become aware that a child has provided us with personal data without the consent required in their jurisdiction, we will delete it.
14.1 European Economic Area and United Kingdom
If you are in the EEA or UK, you have the rights set out in Section 10 under the GDPR or UK GDPR.
Alias does not have an establishment in the EU or UK, so there is no lead supervisory authority under the GDPR one-stop-shop mechanism. You can direct complaints to your local data protection authority.
Where required under Article 27 of the GDPR or its UK equivalent, our appointed representative details are published at alias.cm/legal/representatives. You can contact our representative directly on matters relating to our processing of your personal data.
Transparency obligations relating to AI systems under Regulation (EU) 2024/1689 are addressed in Section 5.4.
14.2 California
If you are a California resident, the CCPA and CPRA give you the rights set out in Section 10, plus the right to know categories of personal information collected, sources, purposes and recipients. The right to opt out of the sale or sharing of personal information. Alias does not sell or share personal information as those terms are defined under the CPRA. The right to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that would trigger this right.
To exercise your rights, contact dpo@alias.cm.
14.3 Australia
If you are in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our handling of your personal information. You have the rights set out in Section 10 and may complain to the Office of the Australian Information Commissioner.
Our use of automated processing is described in Section 5.5.
14.4 Korea and Vietnam
We comply with the Personal Information Protection Act in Korea and the Law on Digital Technology in Vietnam as they apply to our Service. Specific disclosures relating to AI systems, including automated decision disclosures, are provided in line with the Korean AI Basic Act and Vietnam’s Law on Digital Technology.
We may update this policy from time to time. If we make material changes, we will notify you by email, through the Service, or by posting a prominent notice before the changes take effect. The date at the top of this page shows when it was last updated.
For any questions, requests or complaints:
If you are not satisfied with our response, you can complain to the Personal Data Protection Commission of Singapore (www.pdpc.gov.sg), your local supervisory authority, for EEA and UK residents, the Office of the Australian Information Commissioner, for Australian residents, or the California Attorney General, for California residents.
Terms of Service
Effective date: 3 August 2026 · Last updated: 3 August 2026
These Terms of Service ("Terms") govern the supply of the Alias service by Alias Virtual Technologies Pte. Ltd. (UEN 202428802H), a company incorporated in Singapore ("Alias", "we", "us", "our") to the organisation identified in an Order ("Client", "you", "your").
Your agreement with us consists of these Terms, the applicable Order, our Privacy Policy, our Data Processing Agreement where one applies, and any supplemental terms we make available. Together these are the "Agreement".
Where an Order and these Terms conflict, the Order governs. Where a Data Processing Agreement and these Terms conflict on the handling of personal data, the Data Processing Agreement governs.
Alias is a managed service. There is no self-service signup. You engage us by signing an Order.
If you are entering into this Agreement on behalf of an organisation, you confirm you have authority to bind that organisation.
Alias builds and operates conversational AI guides on your behalf.
In summary, we take material you already hold, such as webpages, documents, manuals, procedures and media, and use it to build a guide that answers questions from that material. We host the guide, we operate it, and we maintain it for the term of the Order.
The specific scope, the materials in use, the deployment surface, the languages, the features enabled and the fees are set out in your Order.
Anything not described in your Order is out of scope. We will tell you if a request falls outside scope and what it would cost.
An Order describes the guide to be built, the setup fee if any, the recurring fee, the term, and anything specific to your deployment.
An Order takes effect when signed by both parties or when we confirm it in writing and you begin using the service, whichever is earlier.
Changes to scope are agreed in writing and may change the fees.
Fees are set out in your Order and are stated in United States dollars unless the Order says otherwise.
Recurring fees are billed in advance for each billing period. Setup fees are billed on signature.
Fees are exclusive of taxes. You are responsible for any sales tax, GST, VAT or withholding that applies in your jurisdiction.
Invoices are payable within the period stated in the Order, or within 14 days where none is stated.
Where you have authorised recurring payment, we will charge the nominated method automatically at the start of each billing period.
If payment fails, we will notify you and may retry. If a payment remains outstanding for 30 days after notice, we may suspend the guide until it is resolved.
Fees are not refundable except where required by law or where we have billed you in error. If you believe you have been incorrectly charged, contact us within 30 days of the invoice.
We may change fees on renewal by giving you at least 30 days’ notice before the end of the current term.
The initial term is set out in your Order.
Unless the Order says otherwise, the Agreement continues on a rolling monthly basis after the initial term, and either party may end it by giving 30 days’ written notice.
Either party may terminate immediately on written notice if the other commits a material breach and does not remedy it within 30 days of being notified, or becomes insolvent.
We may suspend the guide immediately, without notice, where continuing to operate it would breach the law, expose either party to material liability, or where it is being used in breach of Section 8.
On termination, the guide is taken down. We will return or delete your material in line with Section 12 and our Privacy Policy.
Termination does not affect fees already accrued.
You retain all rights in the material you provide to us.
You grant us a non-exclusive licence to host, process, index, reformat and use that material for the sole purpose of building and operating your guide for the term of the Agreement. That licence ends when the Agreement ends. We do not acquire any ownership of your material and we do not use it for any other client, for our own promotion, or for any purpose outside operating your service.
You are responsible for:
Having the rights to provide the material to us
The accuracy and currency of the material, and telling us when it changes
Making sure the material is lawful and does not infringe anyone’s rights
Deciding what the guide is deployed to do, and for whom
Making sure your deployment is appropriate for its expected audience, including any age gating required in your jurisdiction
Reviewing the guide before it goes live and telling us where an answer is wrong
The guide answers from what you give us. If the material is wrong, the answer will be wrong.
We will:
Build the guide to the scope in your Order
Host and operate it for the term
Maintain it, including model, infrastructure and platform updates
Correct errors in the guide’s behaviour that we are responsible for, within a reasonable time of being notified
Tell you before we make a change that materially reduces functionality
Handle personal data in line with our Privacy Policy and any Data Processing Agreement
We do not guarantee uninterrupted availability. Where an Order includes a service level, that service level governs.
You must not use, or allow anyone to use, the guide:
For any unlawful purpose, or in breach of any applicable law or regulation
To generate or distribute content that is defamatory, discriminatory, harassing, obscene, or that promotes harm
To exploit or harm minors, or to expose them to inappropriate content
To impersonate a real individual, or to present the guide as a human being
To give medical, legal, financial or other regulated professional advice, unless expressly agreed in writing in the Order and appropriately supervised
To make or substantially inform decisions producing legal or similarly significant effects on an individual, unless expressly agreed in writing and disclosed to affected individuals
To infringe anyone’s intellectual property or privacy rights
To attempt to extract, reverse engineer, or replicate the Alias platform, its prompts, its retrieval logic or its underlying models
To circumvent usage limits, security controls or access restrictions
To introduce malicious code or interfere with the operation of the service
We may suspend or remove a guide that breaches this section.
The guide generates responses using artificial intelligence. This has consequences you should understand and communicate to your users.
Responses can be inaccurate, incomplete or out of date. This is a property of the technology, not a defect in the service.
Responses are informational. They are not advice.
The guide does not verify or guarantee real-time information unless live data has been connected and that is stated in your Order.
We do not warrant that any particular answer will be correct, and we do not accept liability for decisions taken in reliance on an answer. You are responsible for the material the guide draws on and for telling your users what the guide is and is not for.
Terms specific to AI outputs and acceptable use are set out in our AI Terms at alias.cm/ai-terms. Our end-user facing AI Use Notice is at alias.cm/ai-notice.
Alias guides are AI systems. Any person interacting with a guide must be able to tell, clearly and at the point of interaction, that they are interacting with an AI system rather than a human.
We build and configure guides to make that disclosure. You must not remove, obscure or override it.
Where the EU AI Act (Regulation (EU) 2024/1689) applies because a guide’s output reaches users in the European Union:
Alias acts as the provider of the AI system and is responsible for the provider obligations under Article 50, including the interaction disclosure and, where applicable, the marking of synthetic content
You act as the deployer and are responsible for the deployer obligations, including any disclosure required by how you use the guide and the context you deploy it in
Each party will give the other the information it reasonably needs to meet its own obligations
Equivalent allocation applies under comparable regimes in other jurisdictions.
We own the Alias platform, including all software, models, prompts, retrieval logic, interfaces, documentation and any improvements to them. Nothing in this Agreement transfers any of that to you.
You own your material, as set out in Section 6.
You may use the guide for your own business purposes for the term of the Agreement. You may not resell, sublicence or white label the service without our written agreement.
Neither party may use the other’s name, logo or trade marks without written permission, except that we may identify you as a client where you have agreed to that in the Order.
If you give us feedback or suggestions, we may use them without obligation or compensation.
Each party will keep the other’s confidential information confidential, use it only for the purposes of this Agreement, and protect it with at least reasonable care.
This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.
Our handling of personal data is described in our Privacy Policy at alias.cm/privacy.
Where we process personal data on your behalf, you are the controller and we are the processor. Our Data Processing Agreement governs that relationship and is available on request.
You are responsible for having a lawful basis for the processing you instruct, and for the privacy notices you give your own users.
We warrant that we will provide the service with reasonable skill and care.
Except as expressly stated in this Agreement, and to the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. We disclaim all other warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the service will be uninterrupted, error free, or that any particular output will be accurate.
Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, business or anticipated savings, however arising.
Each party’s total aggregate liability arising out of or in connection with this Agreement is limited to the total fees paid or payable by you under the applicable Order in the twelve months preceding the event giving rise to the claim.
These limits do not apply to your obligation to pay fees, to either party’s indemnity obligations under Section 16, or to breaches of Section 12.
You will indemnify us against claims, losses and reasonable costs arising from:
Your material infringing a third party’s rights
Your use of the guide in breach of Section 8
Your breach of applicable law in deploying the guide
We will indemnify you against claims that the Alias platform, used in accordance with this Agreement, infringes a third party’s intellectual property rights.
The indemnified party must notify the other promptly, allow it to control the defence, and cooperate reasonably.
We may update these Terms. Where a change is material, we will give you at least 30 days’ notice by email or in writing before it takes effect.
If a material change is unacceptable to you, you may terminate on written notice before it takes effect, and we will refund any fees paid for the period after termination.
Changes required by law take effect on the date required by law.
This Agreement is governed by the laws of the Republic of Singapore, without regard to conflicts of law principles.
If a dispute arises, the parties will first attempt in good faith to resolve it through discussion between senior representatives.
Any dispute not resolved that way will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with its rules in force at the time. The seat is Singapore, the language is English, and the tribunal is one arbitrator.
Nothing prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
Severability. If any provision is held unenforceable, the rest remains in effect and the provision is treated as modified to the minimum extent necessary.
No waiver. A failure or delay in exercising a right is not a waiver of it.
Assignment. Neither party may assign this Agreement without the other’s written consent, except that either may assign it to an affiliate or in connection with a merger, acquisition or sale of substantially all assets.
Entire agreement. This Agreement is the entire agreement between the parties on its subject matter and supersedes prior discussions and proposals.
Third parties. Except where expressly stated, no third party has rights under this Agreement.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.
Notices. Notices are given in writing to the addresses in the Order, or to hello@alias.cm for notices to us.
Survival. Sections 6, 9, 11, 12, 13, 14, 15, 16, 18 and 19 survive termination.
AI Use Notice
Last updated: 3 August 2026
Hi. You're chatting with an AI guide powered by Alias.
The guide was built for the organisation that put it there (the Host), using material they gave us. Alias provides the technology behind the conversation and runs it for them. The Host decides what the guide knows and how it sounds.
This page explains what that means for you. It's short on purpose. By chatting with the guide, you agree to what's set out here. For the full detail on how we handle your data, see our Privacy Policy.
This is the most important thing on the page.
Even when the guide has a name, a voice or an avatar, you are interacting with artificial intelligence. Responses are generated by a language model working from the Host’s material. There is no person on the other end reading your message.
If a guide ever implies it is a specific real human being, that is a mistake or a misuse and we want to know. Email legal@alias.cm.
The guide is anonymous by default. No login, no account, no app, no sign-up. You can ask it anything without telling it who you are, and it will keep answering if you’d rather not share anything.
Some Hosts enable actions like making an enquiry or a booking. If you choose to go ahead with one of those, you may be asked for a name or an email to complete it. That is always your choice, always at the point of the action, and never a condition of getting an answer.
An AI assistant that answers questions and helps you find information related to the Host’s organisation, service, venue, event or product.
Answer questions in many languages
Point you to the right pages, schedules, documents or actions
Help with simple tasks like enquiries, bookings or sign-ups, where the Host has enabled them
Speak with a voice or appear with an avatar, if the Host has chosen those options
Give you medical, legal, financial or other professional advice
Make decisions on your behalf that have legal or financial consequences
Verify or guarantee real-time information, unless the Host has connected live data
Replace a human when something genuinely matters
The guide does its best, but it can be wrong. AI can produce answers that are inaccurate, incomplete, out of date or occasionally just odd.
A few sensible habits:
Treat answers as a useful starting point, not the final word
For anything that matters, such as timings, refunds, safety, eligibility or money, confirm with the Host directly
If something feels off, ask a different way or contact the Host
The Host is responsible for the accuracy of the material the guide is built from. Alias is responsible for the technology that turns that material into answers.
Your messages, voice inputs if you use voice, and the guide’s responses
Basic technical information such as timestamps, the language detected, your device type and a session identifier
Any details you choose to share, for example a name or email as part of an enquiry, booking or sign-up
We don’t collect more than we need. We never ask for payment details, and you should not enter them into the chat.
The chat is not the place for:
Payment card details, bank account numbers or passwords
Government ID numbers
Health information, unless the Host has specifically set the guide up for that purpose
Confidential information belonging to someone else
If you do share something sensitive, we’ll handle it in line with our Privacy Policy, but the simpler path is not to share it.
We use what you and the guide say to:
Deliver the conversation you’re having
Help the Host understand what people are asking, in aggregate, so they can improve their material
Keep the platform secure and prevent abuse
Improve the Alias platform itself, including how well guides find and surface answers
We do not use your conversations to train the underlying AI models. We don’t permit our model providers to train on your conversations either.
By default, conversation logs are kept for three months and then deleted. Hosts can agree a different period with us. Aggregated, anonymised information may be kept for longer to help us improve the platform.
The full retention schedule is in our Privacy Policy.
Your conversation is processed by Alias and by the AI model providers and infrastructure partners that power the guide. These partners are listed at alias.cm/legal/sub-processors.
The Host also has access to conversation logs and analytics for their deployment. That’s expected. It’s their guide, and they are the data controller for your interaction with it.
If your data is processed across borders, we apply the protections required under applicable law. The Privacy Policy explains how.
You can:
Ask what data we hold about you
Ask us to correct or delete it
Object to certain uses of it
Withdraw consent where we relied on it
Contact our Data Protection Officer at dpo@alias.cm. If your question is about a specific Host’s guide, the Host is your primary contact, but we’re happy to route you.
You can also lodge a complaint with the data protection authority in your country.
If the guide gives you a response that is harmful, offensive, illegal or clearly wrong in a way that matters, please tell us. Email legal@alias.cm with a description of what happened, including the Host’s name and roughly when it occurred.
We take these reports seriously and may suspend the guide while we look into it.
The Alias platform isn’t designed for use by children under 13. Hosts deploy guides in many contexts, including some where minors may be present. If you are the parent or guardian of a child who has interacted with a guide and you have concerns, contact us at dpo@alias.cm.
We update this notice from time to time. The date at the top tells you when. Continued use of a guide after we update it means you accept the updated notice.
Alias Virtual Technologies Pte. Ltd. (UEN 202428802H), a company incorporated in Singapore.