AI Use Notice

Last updated: 23 April 2026

Hi. You're chatting with an AI guide powered by Alias.

The guide is built for the organisation that invited you to use it (the Host), using materials they gave us. Alias provides the technology behind the conversation. The Host shapes what the guide knows and how it sounds.

This page explains what that means for you. It's short on purpose. By chatting with the guide, you agree to what's set out here.

For the full detail on how we handle your data, see our Privacy Policy.

What the guide is

An AI assistant designed to answer questions and help you find information related to the Host's event, product, brand, or service.

It can:

Answer questions in many languages

Point you to the right links, schedules, FAQs, or actions

Help with simple tasks like bookings or sign-ups, where the Host has enabled them

Speak with a voice or appear with an avatar, if the Host has chosen those options

It cannot:

Give you medical, legal, financial, or other professional advice

Make decisions on your behalf that have legal or financial consequences

Verify or guarantee real-time information unless the Host has connected live data

Replace a human when something genuinely matters

It's AI, not a human

Even when the guide uses a name, an avatar, or a voice, you're interacting with artificial intelligence, not a person. Responses are generated by AI based on the Host's materials and an underlying language model.

If a guide ever implies it is a specific real person, that's a mistake or a misuse and we want to know about it. Email legal@alias.cm.

What to expect from the answers

The guide does its best, but it can be wrong. AI can produce answers that are inaccurate, incomplete, out of date, or occasionally just odd.

A few sensible habits:

Treat answers as a useful starting point, not the final word

For anything that matters (timings, refunds, safety, eligibility, money), confirm with the Host directly

If something feels off, ask the question a different way or contact the Host

The Host is responsible for the accuracy of the materials the guide is built from. Alias is responsible for the technology that turns those materials into answers.

What we collect when you chat

When you interact with the guide, we collect:

Your messages, voice inputs (if you use voice), and the guide's responses

Basic technical info like timestamps, the language detected, your device type, and a session identifier

Any details you choose to share, for example a name or email if the guide asks for them as part of a booking or sign-up

We don't collect more than we need. We don't ask for payment details, and you should never enter them into the chat.

Please don't share sensitive information

The chat is not the right place for:

Payment card details, bank account numbers, or passwords

Government ID numbers

Health information, unless the Host has specifically set up the guide for that purpose

Confidential information that belongs to someone else

If you do share something sensitive, we'll handle it in line with our Privacy Policy, but the simpler path is not to share it in the first place.

How your conversation is used

We use what you and the guide say to:

Deliver the conversation you're having

Help the Host understand what people are asking, in aggregate, so they can improve their materials

Keep the platform secure and prevent abuse

Improve the Alias platform itself, including how well guides retrieve and surface answers

We do not use your conversations to train the underlying AI models. We don't permit our model providers to train on your conversations either.

How long we keep it

By default, conversation logs are kept for three months and then deleted. Hosts can agree a different retention period with us. Aggregated, anonymised information may be kept for longer to help us improve the platform.

The full retention schedule is in our Privacy Policy.

Where your conversation goes

Your conversation is processed by Alias and by the AI model providers and infrastructure partners that power the guide. These partners are listed at alias.cm/legal/sub-processors.

The Host whose guide you're using also has access to conversation logs and analytics for their deployment. That's expected: it's their guide, and they're the data controller for your interaction with it.

If your data is processed across borders, we apply protections required under applicable law. The Privacy Policy explains how.

Your rights

You can:

Ask what data we hold about you

Ask us to correct or delete it

Object to certain uses of it

Withdraw consent where we relied on it

Contact our Data Protection Officer at dpo@alias.cm. If your question is about a specific Host's guide, the Host is your primary contact, but we're happy to help route you.

You can also lodge a complaint with the data protection authority in your country.

If something goes wrong

If the guide gives you a response that's harmful, offensive, illegal, or clearly wrong in a way that matters, please tell us. Email legal@alias.cm with a description of what happened, including the Host name and roughly when it occurred.

We take these reports seriously and may suspend the guide or take other action while we look into it.

Children

The Alias platform isn't designed for use by children under 13. Hosts deploy guides in many contexts, including some where minors may be present. If you are the parent or guardian of a child who has interacted with a guide and you have concerns, contact us at dpo@alias.cm.

Changes to this notice

We update this notice from time to time. The date at the top tells you when. Continued use of a guide after we update means you accept the updated notice.

Who runs this

Alias Virtual Technologies Pte. Ltd. (UEN 202428802H), a company incorporated in Singapore.

Privacy and data rights: dpo@alias.cm

Reports and complaints: legal@alias.cm

General enquiries: hello@alias.cm

Address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914