AI Terms
Alias AI Terms of Use
These AI (artificial intelligence) Terms of Use (“Terms”) apply to users and customers of the Alias platform and to all parties who interact with Alias AI agents, guides, avatars, voice agents, demos, and related web pages, links, or websites (collectively, the “Platform”).
These Terms are binding and enforceable in all jurisdictions in which the AI Functionality (defined below) is used or provided. These Terms should be read together with our Privacy Policy and our general Terms of Service. For customers without a separate enterprise agreement, these Terms are incorporated into our general Terms of Service.
It is important that you read, understand, and agree to these Terms before using any AI Functionality. Do not use the AI Functionality if you do not agree to these Terms. These Terms form a binding agreement between you and Alias regarding AI and AI Functionality.
By interacting with any Alias AI agent, whether through chat, voice, or otherwise, you consent to the recording and processing of your interactions so that we and our service providers can operate, support, and improve the Platform.
Do not chat with an Alias AI agent unless you agree to these Terms.
Definitions
In these Terms:
“AI Functionality” means any artificial intelligence features, tools, agents, avatars, voice interactions, integrations, or related functionality made available by Alias through the Platform, including demo agents and user-created guides.
When these Terms refer to you “using” the AI Functionality, this includes creating, configuring, deploying, interacting with, or otherwise engaging with the AI Functionality.
“You” means you, the user or customer of the Platform, whether acting as an individual or on behalf of a company, organisation, or other entity.
Agreement to These Terms by Using the AI Functionality
By using any AI Functionality, you represent and confirm that you have read, understood, and agree to be bound by these Terms and that you are legally able to do so.
If you use the AI Functionality on behalf of an employer or other entity, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not use the AI Functionality.
Input and Output
Data, content, text, voice, files, or other material that you or end users submit when interacting with the AI Functionality is referred to as “Input.”
Any content, responses, data, or material generated by the AI Functionality as a result of Input is referred to as “Output.”
You retain ownership of your Input.
Subject to these Terms, you may use Output for lawful purposes, including deploying, sharing, embedding, and commercial use as part of an Alias AI agent or guide.
You grant Alias a perpetual, non-exclusive, royalty-free licence to use Input and Output solely to operate, provide, secure, support, and improve the Platform and AI Functionality.
Alias does not claim ownership over your AI agents or their content.
Acknowledgements, Grants of Rights, and Specific Agreements
By using the AI Functionality, you acknowledge and agree that:
• Alias AI agents and guides are artificial intelligence and not human beings, even if they appear human or use names, avatars, or voices.
• Some AI agents may use human-like avatars, images, or simulated voices, but interactions are with AI, not a real person.
• If you use simulated or cloned voice features, you must inform users that they are interacting with AI or a simulated voice. You also acknowledge that any voice you hear through the Platform is simulated or AI-generated.
• Alias uses third-party service providers (“Providers”) to deliver parts of the AI Functionality.
• Alias does not control or design the underlying models or systems operated by Providers and makes no guarantees regarding their uninterrupted availability or performance.
• You are solely responsible for AI agents, guides, and configurations you create through the Platform.
• Providers may process Input and Output in locations of their choosing, which may differ from where other Platform data is stored.
• You authorise Alias to permit Providers to access and process Input and Output to provide and support the AI Functionality.
• If your Input includes personal or sensitive data, that data may be processed by Providers. Alias takes reasonable measures to protect data on its systems but does not control Provider systems.
• Input is your responsibility. Alias is not responsible for errors or issues arising from your Input.
• AI Output may be inaccurate, misleading, incomplete, or inappropriate.
• You must not rely on Output as professional, medical, legal, financial, or other regulated advice.
Use Restrictions
You accept sole responsibility for your use of the AI Functionality and for any AI agents or guides you create.
You agree to comply with all applicable laws, including privacy, consumer protection, and intellectual property laws.
The AI Functionality must not be used for or in connection with:
• Impersonating real individuals or misleading users into believing AI is human
• Using another person’s voice, likeness, or identity without permission
• Unlawful, deceptive, abusive, or harmful activities
• Any activity prohibited under these Terms or applicable law
Alias may remove, disable, or suspend any AI agent or account that violates these Terms.
You agree not to reproduce, reverse engineer, copy, resell, or exploit the AI Functionality itself, except as expressly permitted through the Platform.
Use of Input and Data
You are solely responsible for any data collected from third parties through AI agents or guides you create.
You acknowledge that Alias does not own such data.
You authorise Alias to access, use, and display Input, Output, and related data as reasonably necessary to:
• Provide and operate the Platform
• Provide customer support
• Maintain security and prevent abuse
• Comply with legal obligations
Alias will not sell or rent your personal information. See our Privacy Policy for further details.
Term and Termination
You may use the AI Functionality while your access to the Platform remains active.
Alias may suspend or terminate your access to the AI Functionality immediately if you materially breach these Terms.
⸻
No Warranties
THE AI FUNCTIONALITY IS PROVIDED “AS IS” AND “AS AVAILABLE.”
ALIAS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
No Refunds
Fees paid for AI-related features, including voice or phone-based capabilities, are non-refundable unless otherwise stated in writing.
Questions
If you have questions regarding these Terms, contact Alias through the Platform.